Question 1

What is your baseline Minimum Order Quantity (MOQ)?

Accepted Answer

Our standard MOQ is 25 pieces per garment design. You can freely split these 25 units across standard size ranges (XS, S, M, L, XL, 2XL). For accessories like custom woven socks or duffels, MOQs start between 50-100 units.

Question 2

How does the free sample process work before bulk production?

Accepted Answer

We offer free pre-production digital 3D renders for all inquiries. Once your order deposit is placed, we manufacture and express-ship a physical production sample with your exact fabric, colors, and logos for your tactile approval before we cut bulk fabric.

Question 3

What is your standard production and delivery turnaround?

Accepted Answer

Standard manufacturing turnaround is 10-14 business days from final sample approval. We ship internationally via DHL Express / FedEx Priority Air (3-5 business days) or ocean freight for large container orders.

Question 4

Can you match our exact gym or school Pantone brand colors?

Accepted Answer

Yes! We use digital spectrophotometer color matching to calibrate Pantone PMS codes across all sublimation inks, yarn dyes, and silicone transfers.

Question 5

What file format do I need to supply for our logo?

Accepted Answer

Vector formats (AI, EPS, SVG, or high-res PDF) are ideal. If you only have PNG or JPG, our in-house graphics team will convert and vectorize your artwork free of charge.

Question 6

What payment terms and methods do you accept?

Accepted Answer

We accept all major credit cards, ACH transfers, wire transfers, and PayPal. Standard terms are 50% deposit upon order confirmation and 50% upon final quality check photos/video before dispatch. Net 30 terms are available for accredited universities and qualified gym chains.

Question 7

Do you offer private labeling (custom neck tags, barcodes, hangtags)?

Accepted Answer

Yes! Every B2B order includes custom heat-transfer neck tags with your logo, size, and care instructions, along with individual barcoded polybags at no extra cost.

Question 8

How do you handle shipping, customs, and duties?

Accepted Answer

We provide DDP (Delivered Duty Paid) shipping to the United States, Canada, United Kingdom, EU, and Australia — meaning all customs clearance and import tariffs are handled seamlessly by us with no surprise charges on delivery.

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